Shipping & Local Delivery in the Greater Sacramento area.

At Solstice Savory Pies, we ship all orders in accordance with our shipping policy due to the perishable nature of our products. Each pie is carefully packed to ensure it arrives frozen and ready to enjoy.

Please note: We do not ship to PO Box addresses and are not responsible for orders placed to them.

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Where We Ship

We currently offer:

Nationwide Shipping (FedEx 2-Day Air)

• Available across the U.S., including Alaska & Hawaii
• Flat rate: $50
• Orders $110+ ship for $39

Western States Ground Shipping (GLS)

Available in:
California, Nevada, Oregon, Washington, Arizona, Idaho, and Utah

• Discounted rates: $0–$23, depending on order size
• Ships via ground service to maintain frozen quality

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Shipping Schedule

• Orders ship every Monday and Wednesday
• Order by Monday or Wednesday by 8:00 AM to ship the same day
• Orders placed after will ship the following Monday or Wednesday.

We do not ship on weekends to ensure your pies arrive in optimal condition.

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Packaging & Quality

Your pies are packed with care using:

• Dry ice and/or ice packs
• Insulated, Eco-friendly packaging made from recyclable paper

You will receive a tracking email prior to shipment, so you can plan accordingly.

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Local Delivery (Greater Sacramento Area)

We offer local delivery for customers in:

• Saturday: Placer & Sacramento Counties
• Sunday: Placer, Sacramento & El Dorado Counties

Order by Friday  by noon for weekend delivery( Orders placed after noon will be delivered the following weekend)

Pies are delivered frozen. If you won’t be home, we recommend leaving a cooler with ice packs at your door.

You’ll receive:

• A confirmation email prior to delivery asking for any gate codes along with timing and important information
• A text notification when your order has been dropped off/ with photo attached

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Weather & Shipping Delays

To protect product quality, we may delay shipments due to:

• Severe weather
• Holidays
• Carrier disruptions

If this happens, your order will ship at the next safe opportunity.

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Receiving Your Order

When your package arrives:

• Open immediately
• Ensure pies are cold to the touch
• Place in freezer right away

Dry Ice Safety

• Do not touch dry ice with bare hands
• Allow it to dissipate safely (sink or outdoors)

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Our Freshness Guarantee

We stand behind our product:

• Your pies will arrive cold and properly packed
• If your order arrives thawed or compromised:
  • Contact us within 24 hours( anytime after that we will not be liable).
  • Include photos
  • We will make it right (refund or replacement as appropriate)

Please note:
We cannot offer refunds based on personal taste preferences or if you forgot to put your pies in the freezer right after receiving by mail or by local hand delivery.

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Important Notes

• No signature required upon delivery
• Please keep an eye on your tracking link we send on Mondays or Wednesday mornings. We will not send a confirmation that you received the pies when shipped. You will need to keep an eye on when the shipment will be delivered.
• Customers are responsible for:
  • Accurate shipping information
  • Prompt retrieval of packages

We are not responsible for delays caused by:

• Weather
• Carrier issues
• Shipments left on your doorstep after delivered and are thawed.
• Incorrect addresses provided at checkout

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Order Changes & Cancellations

Due to the nature of our shipping process, orders cannot be changed or canceled once placed. Please check your address, email address and phone number to make sure they are correct. If you are getting a local delivery, be sure to give us your cell phone so we can text you.

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Questions?

We’re always here to help—please reach out!

Marnie :)