Shipping Solstice Savory Pies

We only ship orders in accordance with our Shipping Policy due to the perishable nature of our products.

**We do not ship to PO Box addresses and accept no liability if you place an order to be shipped to a PO Box**

We’re excited to send you our delicious frozen Solstice Savory Pies, and provide you with an authentic taste of home. Here’s why you should shop with Solstice Savory Pies.


Shipping Schedule for Ground and Local Deliveries

 Ground 1-3 day shipping every Wednesday.

Please note: All shipments are dispatched on Wednesdays to ensure your pies arrive in optimal condition. To maintain their frozen state, weekend shipments are not available. This offer is valid for California, Utah, Nevada, Oregon, Washington, Idaho, and Arizona.

Orders must be received by Wednesday at 9 AM for same-day dispatch. If your order is placed after 9 AM on Wednesday, it will ship the following Wednesday. We reserve the right to postpone shipments in the event of adverse weather conditions or other circumstances that may hinder timely delivery.

Your order is confirmed and scheduled for shipment. Pies are carefully packed with dry ice, and you will receive an email with a tracking number on Wednesday morning/early afternoon before your shipment goes out. For more details on our shipping process, including handling and storage of dry ice, please visit our Shipping page on the website. 

Local Delivery Information

Solstice Savory Pies offers local delivery on Tuesdays, Wednesdays, and Thursdays. Orders must be placed by 6 AM on the day of delivery to be included in that day’s route—orders placed after this time will be scheduled for the following week. 

 Delivery Schedule:

  • Tuesday:  Rocklin, El Dorado County, Folsom, Gold River, Fair Oaks, Orangevale, Granite Bay

  • Wednesday: Sacramento Region and Rocklin

  • Thursday:  Placer County

Pies are delivered frozen and should be placed in your freezer upon arrival. If you won’t be home, we recommend leaving a cooler with ice packs at your door. You will receive an email before delivery with important details and to confirm if you have a gate code to ensure a smooth drop-off. You’ll also receive a text or email notification after the order is dropped at your door. Be sure to look at Local Delivery Map Zone to be sure you reside within the zone and if not, please order on our "Shipping" page.

Adverse Weather, Delays, Public Holidays etc

If we are aware of impending weather conditions such as heavy snow, hurricanes, storms, road closures etc, and/or public holidays that have the potential to impede/delay shipment or delivery of your order, we may choose, at our discretion, to hold your order and ship at the next available opportunity. 

Where We Ship

We ship to CA, NV, OR, WA, AZ, ID and UT

We DO NOT ship to other states at this time, due to the nature of our frozen pies and transit times. Please email us at info@solsticesavorypies.com if you would like a shipment to any other states and we can give you a quote for overnight or two day air.

 

Receiving Your Package

When you receive your package:

  • Your signature is not required at the time of delivery and your package will be delivered without a signature.
  • Our products are highly perishable, and we strongly recommend you are on hand to receive your goods, or soon after.
  • When your shipment arrives, check that your products are chilled (ie. noticeably cold to the touch)
  • Do not touch with your bare hands or skin any dry ice that may remain in your package( dispose of dry ice outside or let thaw in your sink with plastic bag in tact.)
  • Once thawed please throw away the dry ice bag in your garbage if there is one.
  • All products should be placed immediately in either your freezer (as should the gel packs if you get any in your package, if you may want to reuse them).

Our 100% Satisfaction Guarantee

We have a 100% satisfaction guarantee:

  • We guarantee that your products will arrive at your door chilled - ie. noticeably cold to the touch.
  • If you receive any pies that are not chilled, or have thawed in their entirety, please let us know within 24 hours of receipt of delivery, along with supporting photos, and we will possibly provide a refund and/or reship your order if need be.
  • We cannot exchange or reimburse you for a pie you did not like, only if the product is damaged in shipping.

Similarly, if any products are found damaged upon arrival, the wrong item was shipped, or some other issue occurred with your shipment, please contact us in the "contact us" area of our website, and we will work with you to correct it.

Limitations of Liability

We are not responsible for delays in transit caused by high package volume, weather, mechanical error, strikes, natural disasters, terrorism safety control or local carrier miss-scans.

We are not responsible for information provided by customers, particularly inaccurate or incomplete shipping information. 

Customers are responsible for ensuring that all order information is accurate and complete, particularly billing and shipping addresses, and for making sure that all packages are received in a timely manner, with all products immediately refrigerated or frozen upon arrival.



Order Changes & Cancellations

You cannot change or cancel an order once you place it:  


  • Please contact us if you have any further questions, we are here to help!